Human Systems and Outcomes - a management consulting and performance measurement organization  Our program evaluation and quality performance review will help you with your organizational change to achieve organizational improvement and quality performance.
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About HSO - Who We Are
What We Do
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Who We Are

The directors of HSO bring over 60 years of direct public health, behavioral health, social service and education management, policy analysis, practice development, system design, and evaluation experience. They have firsthand knowledge and experience in the complexities of dealing with public policy, multiple government funding streams, legislative initiative and coordination, and collaboration with professional communities and other stakeholders. HSO prides itself on its ability to assist government and private agencies in successfully accomplishing their goals in a professional and timely manner. The staff of HSO have been directly responsible for the design and implementation of policy development, strategic planning, grant preparation, budget development, broad-scale system change, and project oversight in the public sector.

Ivor Groves, PhD, Director

Dr. Ivor Groves has a PhD specializing in behavioral psychology from the University Of North Carolina at Greensboro. He spent ten years in the Georgia mental health system, including five years as a licensed practitioner. Dr. Groves then worked for the Florida Department of Health and Rehabilitative Services (HRS). During this time, he served in a variety of management capacities. Initially, he served as Program Administrator for Developmental Disabilities, and then District Administrator for all human services in Southwest Florida, including a state hospital for persons with mental illness, a developmental disabilities institution, and community programs for child welfare, mental health, adult and aging, vocational rehabilitation, Medicaid, benefit payments, public health, and juvenile justice programs. Dr. Groves then served as Deputy Assistant Secretary for all HRS programs where he co-chaired the Department of Education/HRS interagency council and for five years as the Assistant Secretary for Alcohol, Drug Abuse and Mental Health Services for Florida. After working as a Research Associate Professor at the Florida Mental Health Institute of the University of South Florida, he founded the consulting firm of Human Systems and Outcomes in 1994 to focus on the measurement of system performance and outcomes for educational and human services programs and to support his work as court monitor for two major class action consent decrees.



Ray Foster, PhD, Director

Dr. Ray Foster brings extensive experience in education and human services. Having worked as a special educator, director of special programs and services for a school system, director of innovative program development, demonstration, and diffusion for a state department of education, and a program evaluator, he brings a common sense perspective about frontline practice and system change strategies. He has spent more than 30 years working in program development, performance evaluation, and system change initiatives in special education, early intervention, developmental disabilities, mental health, and child welfare systems (often stimulated via class action lawsuits) in many states. From these experiences, he brings clients valuable tools, strategies, and lessons learned about successful system changes, court monitoring situations, capacity building, performance measurement and feedback strategies, as well as organizational learning and leadership.

Dr. Foster's work includes special studies and evaluations in a wide range of settings and circumstances. His evaluation experience includes: studies of prevalence and service utilization of state populations for use in policy and budget development, longitudinal tracking studies of persons leaving institutional settings, evaluations of case management systems, special investigations of deaths of persons served in special care facilities, quality of life studies of persons served in state psychiatric hospitals, evaluations of special education programs and services, community-based system of care performance evaluations in child welfare and mental health systems, monitoring studies used in court cases, and formative evaluation studies used in program development.



Team of External Consultants

HSO often partners with a team of consultants located across the country who are brought into currently active projects based upon the intent of the program design, specified project outcome goals, and respective consultant’s area of expertise. Our team of consultants include psychologists, psychiatrists, nurse practitioners, clinical social workers, special educators, instructional designers, program evaluators, and other related human service practitioners, who have a variety of clinical and administrative experiences. The common theme that binds this team of external consultants together is that they share a similar perspective on organizational development as the HSO principals. Similarly, all of our external consultants are experienced in the system reform and change process. Our external consultants play an integral role in meeting both the scope, and individual nuances, of our current client’s initiatives and goals.


Human Systems and Outcomes
2107 Delta Way
Tallahassee, FL 32303
850-422-8900
Fax: 850-422-8487